General Return Shipment Guidelines & FAQs

Please make sure your item is packaged securely for transit.

• Please use a sturdy box and firm padding to support the item you are returning. 
• Any packaging which is damaged or deemed ill-fit for reshipment, will be replaced by our service partners with appropriate, but un-original packaging.
  
  

For returns and exchanges, please include all accessories and cables that came with the unit.

• For repairs, you may include these accessories where relevant.
  
  

If a prepaid label is provided, please use it as instructed and within 2-3 weeks.

• If you are not provided a label, you may ship the unit using any carrier you prefer but please let us know the tracking information and share the receipt for the carrier service.
  
  

We do not stock or sell replacement packaging.

• Some service partners may offer packaging for purchase if specialized materials are required.

For older or discontinued products,..

• Replacement parts may be limited or repair may not be possible. 
• If this affects your repair, we’ll let you know as soon as possible.

Need Help or Having Trouble Submitting a Ticket?

If you have questions about your return shipment or need further assistance, please contact Fidelity support staff.

support@fidelityimports.com